Sheltered Housing Manager, Open to flexible working

Camden, London (Greater)
£31,434 per annum
27 Apr 2022
18 May 2022
Contract Type

Starting salary: £31,434

Job Level: Level 3 Zone 1

Work Location: 5 Pancras Square, N1C 4AG

Hours per week: 36

Contract type: Permanent

Closing date: Wednesday 18th May 2022 at 23:59

Interviews to be held: TBC

Alternative flexible working options available / open to discussion 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us

In Camden we are committed to working together to make our borough the best place to live, work, study, and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind. Here’s where you can help decide a better future for us all. We have an exciting opportunity for two enthusiastic and dedicated individuals to join our Sheltered Housing Service.

The role

Working in a team of sheltered housing managers to deliver first-class customer service and comprehensive support and enhanced housing management services to tenants. You will take frontline and personal responsibility to enable tenants to continue to live independently in their own homes, resolving high-level escalations and complaints whilst liaising with other services and agencies.

You will work effectively with tenants and service partners to drive service improvements, working across designated sheltered housing schemes as well as managing a range of complex cases including hoarding, fire risks and anti-social behaviour. Alongside this, you will act as a premises manager and carry out health and safety checks to maintain the integrity of the building and safety of people within the blocks. You will work closely with the estate management team to provide an enhanced housing management service to sheltered housing tenants.

About you

The successful candidate will have a proven track record of working with vulnerable older people in a service environment, being familiar with designing tenants profile and support plans, as well as delivering outcomes on relevant housing-related support solutions.

You will demonstrate excellent customer service care skills, with the ability to effectively communicate with a wide range of audiences and deal with complaints tactfully. You will also have good IT skills, being able to prioritise your workload and meet deadlines.

The desirable candidate will have a National Certificate in Housing (Supported Housing) and working knowledge of welfare benefits, with the ability to think of innovative solutions to maximise tenants’ incomes. 

This post will require an Enhanced DBS check.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer.

For further information and to submit your application please click 'Apply'.

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