Lloyds Banking Group

PPI Data Analyst - Open to flexible and hybrid working

Location
Nationwide
Salary
£29,712 - £37,140 per annum
Posted
09 May 2022
Closes
27 May 2022
Ref
070589
Contact
Lloyds Banking Group
Contract Type
Permanent

At Lloyds Banking Group, we're motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With c.11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build an agile diverse, highly skilled workforce. We use insight driven technology to understand and take ownership for our customers, whenever and however they need us.

PPI forms part of Customer Resolutions which brings together two businesses (Rectifications and PPI) who collectively focus on delivering fair customer outcomes, with our great people at the heart of that.

We're looking for a talented individual to join our PPI team as a Data Analyst, who is skilled at interpreting complex data to produce tailored MI reports with an ability to articulate insights to Senior Leaders.

There will be a lot of collaborating with other areas to get the job done in the best way possible. You'll regularly demonstrate your strengths in both written and verbal communication and you'll have a passion for doing the right thing for the customer.

Location & Ways of working

You'll be able to work remotely with rest of the team based all around the country. We fully support agile working and lots of our team have flexible working patterns in place, we're always happy to talk about how we can support you with this.

What are the activities you'll be involved in?

  • Producing data and tailored MI across multiple PPI products and reporting on operational and product level performance, identifying and articulating relevant insights to the Senior Leadership Team (Grade F+)
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm, for example, takes timely action on important or difficult issues
  • Building partnerships and working collaboratively with others to meet shared objectives. For example, readily involving others to accomplish goals; staying in touch and sharing information; and showing appreciation for others' ideas and input
  • Holding self and others accountable to meet commitments. Helping the team learn from success, failure, and feedback. Adhering to, and supporting others with goals, policies, and procedures
  • Operating effectively, even when things are not certain or the way forward is not clear. For example, remaining calm and positive and keeping others focused during transitions or chaotic situations. Providing coaching or support to keep people moving forward despite incomplete information
  • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encouraging and rewarding continuous improvement and quality outcomes
  • Planning and prioritising work to meet commitments aligned with organisational objectives. For example, outlining clear plans that put actions in a logical sequence
  • Working without supervision and providing technical guidance when required on developing, monitoring, interpreting, and understanding policies and procedures, while making sure they match organisational strategies and objectives

Our ideal colleague will be able to demonstrate the following skills and experience:

  • Technical Skills - it would be required to have a competent level of Excel, VBA and SQL knowledge
  • Computer Savvy - can understand and effectively use standard office equipment and standard software packages to support business processes. For example; you're proficient with the use of Microsoft Excel, Powerpoint etc, and can design spreadsheets that streamline the collection of information
  • Data Collection and Analysis- The ability and skills to determine and analyse trends from data that is collected to assist in compiling reports that will help in decision making, for example; able to look at reports and understand what it's telling you so that you can make recommendations to the senior team about improvements that could be made.
  • Review & Reporting - review and create reports for various audiences in a lucid and effective manner, keeping in mind the purpose and relevance of the reports, for example; taking information from various sources and compiling into a meaningful way that tells a story. This then shows senior audiences what they need to know in a way that's easy to understand
  • Analytical Processes - apply appropriate analytical processes and procedures to support research schedules, for example; you're hardworking, having an awareness and passion for the different analytical processes that exist and a strong ability to apply them. This makes the data dynamic, providing a unique perspective and shows senior contacts how they can apply the findings to maximise their business
  • Plans and Aligns - Being able to tackle multiple tasks and projects and make sure they each have a plan that shows how they'll be completed within the timescales. Have the ability to challenge where necessary to make sure the priority is placed in the right area

What will you get in return?

As well as a competitive salary, you'll receive:

  • A Discretionary Performance Share Award
  • Generous pension contribution
  • 28 Days leave plus bank holidays
  • A flexible cash pot (4% of base salary) to spend on benefits
  • Private health cover
  • Access to Share Schemes

We'll support your ongoing personal and professional development. This will help you to perform at your best today so you can fulfil your potential in the future.

We promote a positive, empowered culture. We're an inclusive, values-led team who celebrate diversity and flexible working.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.

In Customer Services, we're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So, if you have the skills that we're seeking and you're excited to have a key role in our team then get in touch, we'd love to hear from you...

Together we make it possible!

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