Chat and IT Helpdesk Team Leader - Part time 30 hours per week, homeworking, term time

Are you an experienced customer service and IT helpdesk professional looking for a new challenge? Are you proactive, self-motivated and keen to use your skills for the benefit of disadvantaged children?

36% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Innovations for Learning (IFL) is a charity focused on using technology to close this literacy gap through a unique online reading support programme called TutorMate. Many children fall behind with reading simply because they lack the opportunity to practice. TutorMate addresses this problem by using a bespoke internet platform to pair volunteer tutors from corporate organisations with struggling pupils.

This new role is an exciting opportunity for someone to make their mark in our fast-growing charity. You will manage a team of chat agents (currently two). You will have the responsibility of ensuring that we provide an excellent technical service via our chat and phone helpdesk to our volunteers during reading sessions, which is crucial to ensuring that we retain our existing volunteers and build on the strong reputation we have for high quality programme delivery.

Reporting to the Executive Director, you will work closely with our Performance and Data Manager, IT Infrastructure Manager and Tutor Support Team.

This role is ideal for someone home-based who wishes to work predominantly in term-time.

If you’d like to apply, please read the job description below and send us your CV and a covering letter, which clearly outlines your suitability for this role and how you meet the role requirements in the job description.

For a brief introduction to the TutorMate programme please watch the video above.

If you’d like to apply, please read the attached job description and send us your CV and a covering letter, which clearly outlines your suitability for this role and how you meet the role requirements in the job description.

The closing date is midnight on Sunday June 5^th.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are from Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.