Customer Care Executive

12 May 2022
19 May 2022
Contract Type

Customer Care Executive
Salary including commission: OTE ??22,000+
Are you looking for an exciting new opportunity in a fast paced environment, with the flexibility to work from home after the initial training period? We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed, though previous customer service experience in any capacity is desirable.
As a Customer Care Executive you will be responsible for supporting our clients' marketing needs. With a variety of responsibilities, we are looking for someone to;
* Make outbound calls, to book service & MOT appointments for existing customers
* Deliver an exceptional customer experience
* Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
* Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
* Proactively action and respond to leads and enquiries from multiple systems within strict time frames
* Maintain accurate customer and vehicle data
* Support inbound customers with enquiries and convert into bookings
* Achieve and exceed targets
Full training and induction will be provided. (Office based for approx. 6-8 weeks depending on previous experience)
If you are an excellent communicator with a friendly telephone manner, you have good IT skills with the ability to multi task, self-motivated and have a strong attention to detail, this is the perfect position for you.
Opening hours:
* Monday-Thursday 8am-8pm
* Friday 8am-6pm
* Saturday 9am-5.30pm
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.
Starting pay ??9.54 per hour with a competitive commission structure.
29 days paid holiday + extra days for length of service
Additional benefits;
* Work from home/hybrid working (strong internet connection and quiet workplace at home required)
* In house training and career progression
* Company pension scheme
* Buy/sell annual leave
* Referral scheme
* Eye care vouchers