Home Customer Service Advisor, Open to flexibility

Halifax, West Yorkshire
£15,930 - £17,700 per annum
21 Aug 2018
23 Sep 2018
Lloyds Banking Group
Contract Type

Home Customer Service Advisor, Open to flexibility

Insurance Customer Delivery provides critical services to our customers, supporting them with their Insurance needs. In line with the Group vision to be the Best Bank for Customers, our focus is on ensuring the customer is at the heart of our business.

We are responsible for delivering exceptional service to our Home Insurance customers through servicing or claims. We shape and deliver the Insurance Customer Delivery strategy in order to maintain our position as the most trusted brand in the UK and the largest Home insurer in terms of customers.

Have you got a natural ability to listen, a genuine desire to help and the drive to develop rewarding relationships with customers? Then there's no better place to be than Lloyds Banking Group Insurance.

We're seeking motivated and enthusiastic individuals, to become part of our team of professional Customer Service Advisors. You will be working in our Contact Centre and will deal with inbound calls and written correspondence from both customers and our branch network.

As a Customer Service Advisor you will use your excellent communication, numerical and keyboard skills to deliver fantastic customer service. Our customers are very important to us so you must demonstrate fair treatment through professional guidance, competence, and the great quality of service they have come to expect.

Some knowledge and experience of insurance would be a plus, but it's not essential as we'll give you full training and all the support you need to reach your full potential with a 5-6 week Monday to Friday, 9:00 am to 5:00pm Induction Course. This will be followed by a further on the job telephony training, where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your weekly targets. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking.

Various shifts are available across our core opening hours of 8.00am - 6.00pm Monday to Friday and 9.00am - 1.00pm on Saturdays. We are open to discussions around flexible working within these times. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for customer service and proven communication skills we would welcome your application. In return for your hard work, we offer lots of support and as you'd expect from working for one of the UK's largest Financial Institutions you'll receive an excellent range of benefits including: Subsidised restaurant, pension scheme, a huge range of flexible benefits plus a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.