Customer Services Officer - AMC - open to flexible working

£22,059 - £24,510 per annum
24 Aug 2018
21 Sep 2018
Lloyds Banking Group

The Agricultural Mortgage Corporation PLC (AMC) is a market leader in the provision of medium and long term secured loans to the farming industry in Great Britain. It aims to be the first choice for farm and rural finance on the basis of competitive terms and quality of service.

As a Customer Services Officer based in our Charlton Place, Andover offices you will be responsible for the quality checking of work output from the Customer Services team and the day-to-day operation of AMC's Flexible Facility product. This will include, amongst other duties, quality checking loan repayment and alteration documentation, making payments into and out of customers Flexible Facilities and the timely and accurate processing of the renewal of facilities.

Whilst you will initially be responsible for the administration of the Flexible Facility product, you will also include other Customer Service based tasks including loan alterations, restructuring and repayment. Accuracy is essential in this role so you will need to demonstrate exceptional attention to detail, excellent organisational skills and the ability to be able to communicate effectively with both customers and colleagues.

If you consider yourself to be sufficiently motivated or ambitious to work on your own initiative without needing direction, are a team player and capable of operating in a busy environment this could be your ideal role. Organisation and planning skills will be key to maintain focus on to tight timescales whilst providing an excellent customer service.

Right from the start, we'll give you full training and all the support you need with 121 training from a colleague within the team so you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking however some knowledge and experience of delivery excellent customer service would be a plus.

Our office hours are 9.00am - 5.00pm Monday to Friday and we are open to discussions around flexible working for this 17.5 hour role to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for accuracy, excellent planning and organisational skills and proven customer service skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.