Call Centre Consultant - IWCD Agency Management - Edinburgh, Open to flexibility

Edinburgh, Central Scotland
£18,054 - £20,060 per annum
07 Sep 2018
23 Sep 2018
Lloyds Banking Group
Contract Type

Call Centre Consultant - IWCD Agency Management - Edinburgh, Open to flexibility

As the UK's largest retail and commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers. With strong recent performance and profits, the Group is looking forward to a positive future. You could be part of this future, developing your fulfilling career in a thriving and supportive environment.

Scottish Widows is a key part of Lloyds Banking Group, our frontline customer service teams play a vital role in ensuring our customers' needs are at the heart of everything we do.

Insurance and Wealth Customer Delivery (IWCD) provides critical services to the Group's customers, supporting them with their Insurance and Wealth needs. We are responsible for delivering exceptional service to our Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers.

Within IWCD our primary focus is our customers and colleagues. We are passionate about making a difference whilst keeping the customer at the heart of everything we do. We are focused on continuing to improve customer experience, simplifying our business and making IWCD a great place to work for our colleagues.

With the Insurance and Wealth division making significant progress over the past three years, transforming from a 1 Star to a 5 Star business, being awarded Company of the Year at the 2017 Financial Adviser Awards and helping more than 75,000 customers back into their homes after severe weather events last year, 2018 is an exciting time to work within IWCD. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance and Wealth business to meet the needs of our c.9m customers every day. With the needs of these customers ever changing, this is an exciting time to be a part of the Insurance and Wealth business.

The Agency Team is based at our Dalkeith Road office in Edinburgh and we currently have a vacancy for a full time Call Centre Consultant. Agency Management are a busy and exciting team who deal with a wide variety of tasks involving Independent Financial Advisers, such as setting up new accounts, amalgamating business and dealing with remuneration payments.

You will be working as part of our close-knit team and will be responsible for dealing with a wide range of enquiries over the telephone. Using your proven communication and customer service skills you will ensure you deliver the high standards of service our customers expect. Being proactive and self-motivated along with your keenness to learn will ensure you place the customer at the heart of everything you do. Putting our customers first is always paramount so your excellent attention to detail will be essential in this busy environment. We'll provide great training and help you develop an in-depth knowledge of our products and processes to help you to reach your full potential and ensure you are competent in your role. So you don't need previous experience of finance or banking however experience of helping customers and answering queries would be an advantage.

Our office hours are Monday to Friday 8am to 6pm and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 30 Employer for Working Families, and Times Top 50 Employer for Women and Gold Standard 2014 from the Business Disability Forum.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have excellent communication skills, a passion for accuracy and able to demonstrate experience of helping customers and answering queries we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.