Customer Service Advisor - Hybrid and flexible working available

Mansfield, Nottinghamshire
£19,812.60 to £22,014
02 Aug 2022
15 Aug 2022
Contract Type

Working with us:

We encourage applicants from anywhere in the UK – as long as you’re able to be in the Mansfield office for a minimum of 2 days a week and attend our regular team meetings in person, we embrace a hybrid working model as much as possible.

We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of wonderful benefits that you’ll access being a part of our inclusive team including 27.5 days holiday (with an additional 6 days flexi time), an option to work in a hybrid way, a great civil service pension scheme, generous gym membership contribution, and support for your professional membership.

Who we are:

Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.

We carry out a wide variety of essential services from responding to coal mining hazards, to keeping people and the environment safe from mine water pollution.

We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

About the role:

First impressions count and we’re looking for an individual who is passionate about delivering excellent customer service and making it easy for customers to get the information they need first time. You will be interacting with a wide range of customers both internally and externally through a variety of channels including, email, web and telephone, supporting, guiding and advising customers on the products and services we provide.

Part of your role will be working with our internal teams to gather the information you need to develop your knowledge of our various departments, so that you are effective in providing our customers with clear and accurate information and ensure you are their main point of contact.

About you:

This role would suit somebody who:

  • Is passionate and enthusiastic about helping and solving problems for customers.
  • Possess excellent communication skills both written and verbal and have a solid understanding of customer service, preferably in an advisory role.
  • Enjoys working in high pressured environments with enthusiasm and ensures consistency in the explanation of often complex ideas and technical issues - presenting responses simply and in alignment with the Coal Authority’s tone of voice.
  • Is passionate about delivering the best customer experience and makes suggestions for improvement based on customer feedback.
  • Has a good level of IT skills.

Equality, Diversity and Inclusion:

The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive. We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria.

Other essential information


Application closing date: Monday 15th August 2022

Application outcome:

We would love to respond to all candidates, however due to the high volumes we receive, only candidates invited to interview will be contacted. Therefore if you have not heard anything within 2 weeks of the closing date, please consider your application unsuccessful. We do encourage you to keep an eye on our website and see if there are any other roles that may be suitable for you.


Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. 

Changes to the UK’s Immigration following the UK’s departure from the EU

Please note there is now a new immigration system which will apply to people arriving in the UK from 1 January 2021, and EU citizens moving to the UK to work after this date will need to get a visa in advance.

EU citizens applying for a skilled worker visa must now show they have a job offer from an approved employer sponsor to be able to apply.  Currently, the Coal Authority is not an approved employer sponsor, so we will be unable to employ any new EU citizens wishing to work in the UK after 1 January 2021.

EU citizens who were already living and working in the UK before 1 January 2021 may continue to do so, providing they meet all the requirements and they apply to the EU Settlement Scheme before 30 June 2021. This will mean that they can continue to live the UK after 30 June 2021. If you are an EU citizen who has lived in the UK for many years or you have a permanent residence document, you still need to apply. 

For further information and to submit your application, please click 'Apply'.

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