Senior Retail Associate - Flexible working options
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a significant role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to enjoy every minute with us and feel the same way we do about our heritage. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
Johnnie Walker Princes Street will be the culmination of all tour and tasting experiences with an iconic retail store situated in the heart of the city on lively Princes Street.
The Senior Retail Associate is an integral part of Front Of House and Back Of House, focusing on the service provided to customers visiting the home of Johnnie Walker. You will ensure constant and smooth communication with the Management Team. You will also be passionate about crafting connections with customers and supporting colleagues to deliver excellent standards of service at all levels.
Encouraging a team of Retail Associates in order to sell a wide range of our portfolio and build tailored sales experiences to our customers from around the world in order to support their whisky exploration. You will be an integral part of their training and development to ensure they have all they need to deliver an outstanding service for our visitors.
Alongside serving customers, you’ll play a key role in the merchandising, upselling, inventory control and overall operations of the store.
To be successful, you’ll need outstanding retail (or related) experience and be guided by a customer-first attitude. You’ll have the ability to build personalised experiences in accordance with customer needs by interpreting their desires, make purchase suggestions and ensure each customer has an elite experience when visiting our store.
With shown experience of being an inspirational and encouraging leader, you will utilise your leadership skills with the team.
You’ll have experience working within a target driven environment to achieve individual and team objectives, dealing with a high volume of customer footfall. As Johnnie Walker and our whisky portfolio are premium brands throughout the world, previous experience working within a luxury sales environment is preferable but not crucial.
In return, not only do we offer an extraordinary reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for an outstanding career at Johnnie Walker and Diageo.
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
For further information and to submit your application, please click 'Apply'.