Evening Collections Consultant, Part time 16 hours/wk

Bushey, Hertfordshire
£19,000 - £21,000 pro rata
16 Oct 2018
16 Nov 2018
Contract Type

Evening Collections Consultant, Part time 16 hours/wk

We have an exciting opportunity for an Evening Collections Consultant to join our growing team, here at OneSavings Bank - Flexible working between 15:30 - 20:00

OSB are a challenger bank who specialise in specialist lending and retail savings. We’ve experienced significant growth over the last few years, with our UK employee base more than trebling to what is now approaching 500 staff.

The primary focus of the role is to monitor accounts that are in arrears and to negotiate payment arrangements with borrowers in order to bring their accounts up to date.

As the Evening Collections Consultant, you would be…

  • Contacting existing borrowers who are in arrears for proposals and repayments
  • Monitoring loan payments from completion until redemption
  • Collecting payments by debit card
  • Dealing with telephone queries from clients, solicitors and any other third parties

Why come to work for us?

You’d be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. The role is based in Bushey, Hertfordshire which offers a corporate yet friendly working environment and joining an existing team of 5.

The hours of work are up to 16 per week, Monday to Thursday with flexible working between 15:30 - 20:00

The added extras

  • The salary associated with the role would be based on your relevant experience, with the range being between £19,000 and £21,000 pro rata
  • An annual 10% discretionary bonus opportunity
  • 22 days holiday pro rata, increasing to 24 in April 2019
  • Holiday Purchase Scheme – ability to purchase an additional 5 days holiday
  • Access to discounts from Perkbox

Am I suitable for this role?

You’ll be a motivated, customer focused and conscientious individual who is able to say ‘yes’ to the following questions:  

  • Do you have existing experience in a customer service environment? 
  • Do you have a confident telephone manner?
  • Do you have GCSE/GCE qualifications in both Maths and English?

At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

All applicants must have rights to work in the UK.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

If so and you’re interested in the opportunity to join OSB, please send us your CV via the application method below.


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