Collections Advisor, Open to flexibility

Edinburgh, Central Scotland
£18,054 - £20,060 per annum + Benefits
30 Oct 2018
30 Nov 2018
Lloyds Banking Group
Contract Type

Collections Advisor, Open to flexibility

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Black Horse is the UK's leading provider of motor finance, with a range of motor loans and hire purchase products. We support 5,000 motor dealers and last year alone helped over 200,000 customers with point of sale motor finance for cars, motorbikes, caravans and motorhomes.

Sometimes our car finance customers need our help and that's where you come in. Together with your active listening and verbal communication skills and the ability to build relationships with customers over the telephone, you'll agree and gain the customer's commitment to solutions.

You'll take ownership of your workload and make decisions to deliver what matters to our customers within our guidelines. To enable us to have the best opportunity to support our customers, we are available to them on Saturdays and evenings so we'll need you to work on average 1 in 3 Saturdays and on a rota between the hours of 08.30 - 19.00 Monday to Friday.

We will provide you with all the necessary training, tools, motivation and confidence to deliver the outstanding service our customers expect, whilst making it a great place to work.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity
Please note if we receive a large volume of applications the advertising may close earlier, so don't delay in submitting your application.

Together we make it possible.