Marketing Automation Senior Manager, Inhouse Agency, 12 month FTC, Open to flexibility

London (Greater)
01 Nov 2018
01 Dec 2018

Marketing Automation Senior Manager, Inhouse Agency, 12 month FTC, Open to flexibility

Your opportunity

Implemented 2 years ago, marketing automation has become a central part of 368 (Deloitte’s In-house Agency), from design and development of firm’s email strategy to measuring client engagement to enhance and support the relationships our business has with our clients. 
An opportunity has arisen for a Senior Manager to take on leading the Marketing engagement team as a 12 month maternity cover placement. 

This role will be responsible for: 

  • Leading a team of 8 marketing automation specialists (across London, Edinburgh and Hyderabad) in delivering the firm’s strategically aligned marketing campaigns.
  • Building on, and delivering, on the offerings strategic objectives, prioritisation as well as managing budgets associated with these. 
  • Partnering with the business and 368 Strategy team to develop increasingly effective client engagement approaches.

Your role


  • Develop a quick understanding of the business structure and priorities, acknowledging future changes.
  • Combine knowledge of the business with in-depth understanding of marketing automation techniques to support enhanced stakeholder relationships and drive innovative approaches in delivering email marketing campaigns. 
  • Proactively (and continuously) improve the quality of the direct marketing, embedding best practices that reflect the ever-changing digital landscape and client expectations. 
  • Collaborate closely with the Strategy team to understand different client journeys and the data required for us to automate communications based on data-derived insight, planning and modelling. 
  • Keep up-to-date with Marketo functionalities and best practices for using new features 
  • Line manage two of the more senior members of the Marketing Engagement team. 
  • Be ultimately responsible in leading the Marketing Engagement team (4 in the UK, 4 in Hyderabad), ensuring the team deliver. 
  • The senior manager will report to the Strategy Director.

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. 
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London with occasional domestic travel

Suggested work pattern: Permanent full-time

Your professional experience


  • Credible in their understanding of the broader marketing mix, and have subject matter expertise in marketing automation (specifically Marketo).
  • A proactive, progressive and analytical mindset
  • Demonstrate clear leadership skills, and ability to create an inclusive culture where people are recognised for their contribution, and proven line management / team development experience. 
  • Demonstration of ability to plan, build, deploy and measure campaigns and programs. 
  • Ability to build relationships with stakeholders as well as having the ability to influence amongst peers as well as more senior leadership. 
  • Excellent writing and communication skills. 
  • A strong understanding and experience of implementing and maturing marketing automation platforms – Marketo in particular
  • Ability to package and frame how the Marketing Engagement offering is positioned, represent the Agency and the Strategy offering across C&I and the firm.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. 


Requisition code: 157653