Branch Support Customer Adviser - Oxford, Part time

£15,930 - £17,700 per annum, pro rata
05 Nov 2018
26 Nov 2018
Lloyds Banking Group

Branch Support Customer Adviser - Oxford, Part time

At Halifax Community Bank we are driven by a clear purpose to Help Britain Prosper. Across the Group our colleagues are focused on making a difference to customers, businesses and communities. As part of our team, you will have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.

What we're looking for:

A friendly, customer-focused Branch Support Adviser to work a minimum of 15 hours per month. No finance or banking experience is necessary as training and support will be offered.

The role

As a Branch Support Adviser you will be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working an extra 40 hours a month.

You will be down to earth and approachable, taking time to get to know your customers, so that you can proactively and consistently deliver an excellent customer experience. With a calm demeanour and the ability to resolve queries without fuss, you will reassure your customers and give them confidence to try our latest technology.

Whether you're greeting customers at the banking hall, serving them at the counter or working in any other area of the branch, you'll make the most of your talent - dealing with people and making it a rewarding experience for everyone.

The hours

As a dedicated member of our team, you will work a variety of hours, on a four-week rota basis. Your 15 hours per month will be between 8am - 6pm Monday to Friday, and 8am - 5pm on a Saturday.

Because customers visit a variety of branches, we are looking for someone who is able to work in different branches in the local area, and is available every Saturday. Because we value your time flexibility, we will do the best to facilitate working hours that are suitable to both you and the business, through our agile working arrangements.

If you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We are totally committed to investing in you. Right from the start, we'll give you excellent training and all the support you need, so you don't need previous experience of finance or banking. You must be available for a three-week paid induction training to successfully carry out the role.

You will have an overall reward package which offers flexibility and choice. It enables you to choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which will be pro-rata for reduced hour working. Please note if we receive a large volume of applications, we may close the role earlier, so don't delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

We are also committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2018.

Join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Together we make it possible

Similar jobs

Similar jobs