Senior Administration Assistant, Open to flexibility

Location
Bristol, South West England
Salary
£22,059 - £24,510 per annum
Posted
06 Nov 2018
Closes
19 Nov 2018
Ref
630570
Contact
Lloyds Banking Group
Contract Type
Permanent

Senior Administration Assistant, Open to flexibility

Insurance and Wealth is an integral part of the Group in helping to deliver our vision of becoming the best bank for customers, and in playing a key role in Helping Britain Prosper by helping corporate and individual customers plan for their long-term protection, retirement and investment needs.

Our Insurance business is one of the largest in the UK. We have a strong heritage, helping approximately six million customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance

Working within our Insurance & Wealth division as a Senior Administration Assistant you will be delivering an excellent customer service by working towards the successful remediation of customers affected by errors on their products.

Reporting in to the Customer Solutions Team Managers you will use your enthusiasm and energy to focus on driving Continuous Improvement and use your experience of managing and developing people to get the best from your Team. With your keen attention to detail you will maintain and manage the management information as well as perform quality checking, so your excellent knowledge of Excel will be essential. Planning and organisation skills will be key in this role as you will be supporting the senior manager directly and meeting tight deadlines. as well as quality checking and reporting.

As your knowledge and experience grows you will generate ideas and suggestions to improve the work and eliminate waste. Energising and championing a customer focused continuous improvement ethos within the team.

Right from the start, we'll give you full training and all the support you need with an Induction Course which will be followed by 121 support whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to embed quality within your work and obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking however some knowledge and experience of being in a telephone based role is a plus.

Our office hours are 7.30am - 5.00pm Monday to Friday and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2018 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for accuracy, a patient, sympathetic manner and proven customer service skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.