Senior Operations Manager, Open to flexibility

Edinburgh, Central Scotland
£49,725 - £66,300 per annum + benefits
06 Nov 2018
20 Nov 2018
Lloyds Banking Group
Contract Type

Senior Operations Manager, Open to flexibility

Insurance and Wealth Chief Operating Office provides critical services to our customers, supporting them with their Insurance needs.

We are responsible for delivering exceptional service to our Corporate Pensions customers. Our primary focus is our customers and colleagues, and we are passionate about making a difference in our business and keeping the customer at the heart of everything we do. We are focused on continuing to improve service to our customers, to simplify our business, and to make Insurance and Wealth Chief Operating Office a great place to work for our colleagues.

We have an exciting opportunity for a Senior Manager to join our team in Corporate Pensions based in Edinburgh. Corporate Pensions is a growing business and has produced excellent results for our customers leading to an award winning service accreditation in 2016/17. You will need to be a professional, who has a proven track record of delivering exceptional results across a wide and diverse range of accountabilities including business and service performance, leading and managing effective change, delivering the risk and conduct strategy to protect our customers and our business, can drive, influence and produce high performing teams who have the heart of the customer as a priority in everything they do, a person who can influence at executive level and will contribute to the strategic direction of the business to ensure the continued success and transformation of the area.

Strong interpersonal and communication skills are essential, along with a visible commitment to the provision of 'best in class' customer service, and you will need to have the ability to shape and drive the continuous improvement of our services to make sure that the customer always has the best experience in all their interactions with us.

Key Accountabilities:

  • Lead and manage a high performing team by developing colleagues through stretching objectives, feedback and coaching whilst demonstrating and embedding LBG Group Values
  • Assist in the development and manage the implementation of short and medium term operational plans in the context of the strategic direction taking into account risk, governance and regulatory context and defining the resources required to ensure the continued satisfaction of customer needs
  • Provide a business consultancy service which improves understanding and which enhances overall business performance, participating as an active member of the business unit team.
  • Provide technical expertise as and when required to support the business and utilise knowledge and experience to deliver sustained improvement.
  • Control the definition of user requirements and direct the live implementation of business systems, policies, procedures, products and services ensuring enhancements are delivered to support operational efficiency to reflect the changing needs of the business and risk issues
  • Develop and maintain effective working relationships, engage cross functional stakeholders to optimise business results.
  • Interpret external market developments ensuring effective policies and procedures are developed to meet the needs and to support the achievement of the business unit objectives
  • Initiate and deliver agreed change programmes to achieve continuous improvement
  • Provide insightful information, guidance and advice to influence business decisions
  • Review, evaluate and mitigate potential risks
  • Proactively builds and maintains external and internal network to identify industry best practice and to ensure legal, regulatory and professional compliance

Lloyds Banking Group is committed to building a workforce that reflects the diversity of the customers and communities we serve. We're creating an inclusive workplace where all our colleagues can be themselves and succeed on merit. We are committed to the principles of agile working and we will be pleased to consider applications from those wishing to work under a flexible arrangement. We are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

Together we make it possible.