Customer Service Advisor - Cardiff, Open to flexibility

Cardiff, South Wales
£18,054 - £20,060 per annum + Benefits
07 Nov 2018
21 Nov 2018
Lloyds Banking Group
Contract Type

Customer Service Advisor - Cardiff, Open to flexibility

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Black Horse is the UK's leading independent provider of non-captive motor finance, providing point-of-sale finance to over 800k end consumers supporting them to purchase their vehicle of choice through 6,000 dealerships - whether cars, motorbikes, caravans or motorhomes. We have partnerships and joint ventures with a number of leading vehicle manufacturers and we support car fleet operators through our Fleet & Wholesale stocking and fleet finance solutions

Customer services are looking for customer focused colleagues to join our high performing contact centre team.

You will join an energetic Team of Advisors to deliver levels of excellence for customers through our key metrics of quality, complaints performance and outcome testing results.

We are looking for someone who can manage and maintain excellent relationships with our customers, colleagues and stakeholders helping us establish further relationships to strengthen our position and continuously improve our Customer Service Team.

You'll actively seek feedback from our customers, we use root cause analysis and Net Promoter feedback to shape Continuous Improvement, colleague training and performance management.

Successful applicants will have strong commitment to putting Customers First, and a desire to stretch their performance and development as part of a supportive culture. Colleague identity is at the forefront of our customer objectives and all colleagues are responsible for producing and delivering upon their objectives and development plans.

Our Cardiff contact centre has a great atmosphere and plenty of opportunities to advance your career. What's more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers and private medical insurance. So whatever you choose, your future's looking great. And when all the hard work is done you can unwind in the on-site gym or take a break in the coffee shop. As a committed, dedicated member of our team you'll work 35 hours per week across a variety of shifts on a rota basis, Monday to Friday 8.30am - 6pm, and Saturday 9am - 1pm.

Please note if we receive a large volume of applications this advert may close earlier, so don't delay in submitting your application

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Together we make it possible.