Central Booking Desk and Switchboard Assistant, Full Time (Open to flexibility)
Central Booking Desk and Switchboard Assistant, Full Time (Open to flexibility), Core, ICS, 12 Month FTC
Making the right first impression is important to you and you’re looking to join a professional customer services team where you will have the opportunity to excel. You pride yourself on achieving consistently high standards in everything you do and your positive outlook can be infectious. If this rings true, then this role could be for you.
Our people are our most important asset. The Milton Keynes office is a modern service centre which provides many of the central functions essential to making our business successful. You’ll find teams in Finance, HR, IT and Procurement to name just a few. Employees within those teams are encouraged to progress or even enjoy a complete change of direction. There’s a real buzz about the place and a genuine sense of camaraderie and collaboration.
Switchboard and Booking Desk Assistants are key to the smooth running of our business. It’s a busy role and your exceptional communication skills will be in great demand. Dealing with high volumes of national and international enquiries from our employees, suppliers, investors and clients will require a calm, professional approach at all times. No two days will be the same. The room booking and video conference requests you’ll get will vary in complexity. You will need to liaise with other departments to provide a whole host of additional service requirements for your clients in a responsible and timely manner. An eye for detail and sharp organisational skills will be key. As a guardian of our reputation, we’ll rely on you to provide impeccable first line advice and guidance every time.
Your work, your choice
How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.
Location: Milton Keynes
Permanent full-time / Permanent part-time - Job Share
Fixed-term full-time / Fixed-term part-time
Monday – Friday 7am – 9pm shift pattern (must be available to work between these hours)
Flexible ways of working I.E working from home or other Deloitte locations.
Your professional experience
To be considered, you will have good experience of working in a customer focused environment, dealing with volume calls and enquiries. You should be a team player but also relied upon to solve problems without leaving it to others. A background in hospitality, event management or catering would be advantageous, but not essential.
Your service line
Internal Client Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience.
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
Beyond the UK: North West Europe within a Global firm
UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.
What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.
Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but we require five leadership imperatives from all of our people:
- We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
- We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
- We drive performance: we deliver exceptional client service: maximise results and drive high performance from people while fostering collaboration across businesses and borders
- We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.
Requisition code: 158812