Head of ITS Portfolio Delivery, Change Delivery, IT Services, Open to flexibility

16 Nov 2018
16 Dec 2018
Contract Type

Head of ITS Portfolio Delivery, Change Delivery, IT Services, Open to flexibility

Your opportunity

Everyone knows technology is changing how business works. Experienced leaders like you are key delivering the future of our business. Your mentorship, support and collaborative style will give your team members the self-confidence to innovate and the skills to reach their full potential. We have a significant ongoing investment in technology to underpin the future of our business and we are continually striving to enable our practitioners in delivering outstanding client service by providing the best technology. Efficient, responsive and high quality deliver of our project portfolio is critical. 

Your role

The Head of ITS Portfolio Delivery is a senior leader within the IT Services function. The role is responsible for effective and efficient delivery of the ITS projects portfolio, of 100+ projects. 

The role will report to the Director Business Change and work closely with the rest of the ITS Leadership team to manage the delivery of a significant portfolio of 100+ projects. The Head of ITS Portfolio Delivery will also work closely with the Director of IT Operations, Director of IT for Switzerland, and CISO to ensure project delivery risk to operations and security are managed. 

The Head of Portfolio Delivery will be actively involved in liaising with global and NWE firms to align project delivery plans with Global and NWE initiatives, where appropriate. It will not be part of this role to deliver changes in NWE.

Key Responsibilities:

Portfolio Management:

  • Portfolio prioritisation, balance and visibility of the pipeline
  • Financial oversight within allocated budget
  • Resource prioritisation

Portfolio Delivery:

  • Assuring programmes and projects are delivered in line with framework and governance
  • Assuring appropriate Risk and Issue management across the portfolio; management of portfolio wide risks
  • Responsible for Quality Assurance
  • Management of cross portfolio dependencies
  • Facilitation of support to programmes and projects for “back to green” and project escalations

Head of Programme Delivery function, including coaching responsibility for Programme Managers 

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. 

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London / Milton Keynes with some domestic and occasional international travel

Suggested work pattern: Permanent full-time / Permanent part-time

Your professional experience

To qualify for this role you must have: 

  • Cross-industry best practice experience of managing delivery of significant and complex portfolio 
  • Proven Leadership credentials with demonstrable examples of developing and leading High Performing Teams/People
  • Excellent communication skills with the ability to engage and manage technical and non-technical stakeholders up to and including C-Level, and explain complex technical concepts in non-technical language
  • An innovative approach to problem solving 
  • A flexible and adaptable approach to work

Internal Client Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience. 

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but we require five leadership imperatives from all of our people:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction


Requisition code: 157357