Justerini & Brooks Customer Service Executive, Open to flexibility

London (Greater)
06 Dec 2018
20 Dec 2018
Contract Type

Justerini & Brooks Customer Service Executive, Open to flexibility

Job Description


Justerini & Brooks is a London and Edinburgh & Hong Kong Wine Merchant, founded in 1749 and one of the world’s most recognised names in fine wine with a Royal Warrant and a high reputation for quality and service. 

Dimensions of the role 

The international fine wine market is a competitive and demanding business. The focus for Justerini & Brooks is to continually develop our sales service in line with changing markets and client needs. The aim is to beat the competition and to develop long-standing private client & trade relationships by ensuring we offer market leading advice, stock and service to our customers.

Top Accountabilities

  • Support all sales teams, private client, on trade and Hong Kong
  • Sales support administration including setting up accounts, credit notes, manual invoices
  • Process orders from phone/email/account managers into Stock ERP system (Maginus) 
  • Answer telephones
  • Resolve customer queries/complaints
  • Process web orders and help manage web accounts
  • Recommend wines and process orders for smaller private client customers 
  • Arrange international deliveries for private client customers
  • Regular contact with 2 warehouses Culina & Octavian Wines Services and numerous freight forwarders
  • Arrange deliveries of customer’s En Primeur wines
  • Attend annual campaign tastings to capture sales

Qualifications and experience required

  • Genuine interest in wine, formal wine qualifications an advantage
  • Excellent written and verbal communication
  • Ability to build relationships with people at all levels
  • Extensive use of PC applications: MS Outlook, Excel, Word
  • Customer facing environment
  • Good attention to detail

The role is based in our Golden Square, London office, with flexible working options available.