Justerini & Brooks Customer Service Executive

Recruiter
Diageo
Location
London
Salary
Negotiable
Posted
07 Dec 2018
Closes
04 Jan 2019
Ref
65177BR
Contact
Diageo Plc
Role
Finance
Contract Type
Permanent

Dimensions of the role

The international fine wine market is a competitive and demanding business. The focus for Justerini & Brooks is to continually develop our sales service in line with changing markets and client needs. The aim is to beat the competition and to develop long-standing private client & trade relationships by ensuring we offer market leading advice, stock and service to our customers.

Top Accountabilities

  • Support all sales teams, private client, on trade and Hong Kong
  • Sales support administration including setting up accounts, credit notes, manual invoices
  • Process orders from phone/email/account managers into Stock ERP system (Maginus)
  • Answer telephones
  • Resolve customer queries/complaints
  • Process web orders and help manage web accounts
  • Recommend wines and process orders for smaller private client customers
  • Arrange international deliveries for private client customers
  • Regular contact with 2 warehouses Culina & Octavian Wines Services and numerous freight forwarders
  • Arrange deliveries of customer's En Primeur wines
  • Attend annual campaign tastings to capture sales
  • Qualifications and experience required
  • Genuine interest in wine, formal wine qualifications an advantage
  • Excellent written and verbal communication
  • Ability to build relationships with people at all levels
  • Extensive use of PC applications: MS Outlook, Excel, Word
  • Customer facing environment
  • Good attention to detail
  • The role is based in our Golden Square, London office, with flexible working options available.

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