Front Desk Reception and Phone Support Customer Service Role

Location
London (Central), London (Greater)
Salary
£10.50 - £13.00 per hour dependent on previous experience.
Posted
25 Jan 2019
Closes
25 Feb 2019
Contract Type
Permanent

Front Desk Reception and Phone Support Customer Service Role

About the company

We are a leading provider of virtual office and company formation services in central London. We are recruiting an experienced customer service assistant who will join our dynamic and diverse friendly team. 

Customer Services Position

An experienced customer service agent / receptionist is required to work in a fast paced, busy office as part of a close working team. 

Duties will involve mail handling, greeting clients, call answering, database management, emails and general office duties. 

An impeccable telephone manner is vital along with excellent customer service skills. IT skills are imperative, including database management, Outlook, Excel. The ability to learn new IT software is essential.

You will also be required to learn about the company formation process, we provide training but we would like to see pro activeness and keenness to learn about the processes involved.

Salary

  • Basic: £10.50 - £13.00 per hour dependent on previous experience.
  • Quarterly Profit Share: 1% of companies profit shared equally with staff paid quarterly

Working Hours (5 days per week)

  • Position 1: Monday to Friday; 8.00am – 1.00pm

Or

  • Position 2: Monday to Friday; 1.00pm – 5.30pm.

It is important to note that you will be required to work extra hours when we have staff absences, you will of course be remunerated for the over time. Extra hours are not frequent, and you would be notified in advance. 

What are we looking for?

Successful candidates will have a proven track record in providing a 5 Star customer service experience. They will enjoy working with new and existing clients in a busy, fast paced, modern office environment. They will show willing to learn new skills, help others in their team showing that they are a hard-working team player.

Essential Requirements

  • Enjoy working in a fast-paced, busy environment
  • Ability to multi task and work under pressure
  • Punctual and reliable
  • Smartly Presented
  • Willingness to learn new skills
  • Pro Active
  • Excellent work ethic 
  • Flexible and pro-active approach to work and good collaborative team worker
  • Exceptional organisational and prioritisation skills
  • Experience Microsoft packages including Word, Microsoft Outlook and show the ability to learn new IT software is essential
  • Track record of strong and effective Customer Care

Full List of Duties

  • Sorting post for our clients companies
  • To handle incoming calls for the company, handling clients queries and following up with appropriate actions.
  • Greeting clients and handling their identification checks
  • To respond to and deal with routine emails, letters and telephone enquiries
  • To maintain meeting room diaries and prepare meeting rooms for client meetings.
  • Ensure that all work is carried out with quality, high standard and timeliness, maintaining confidentiality at all times
  • Handling complaints
  • Prepare meeting rooms for client business meetings
  • Handle and sort post for clients and company
  • Any other related duties that may be assigned from time to time.

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