Learning and Early Careers Administration Manager, HR services, SSO, FTC 12 Months

Milton Keynes, Buckinghamshire
01 Feb 2019
01 Mar 2019

Learning and Early Careers Administration Manager, HR services, SSO, FTC 12 Months (Open to flexible working)

Your opportunity

We are looking for an experienced and capable Learning and Early Careers Development Administration Manager to lead and develop our Learning Administration team

The team delivers a number of centralised administration services on behalf of Deloitte’s Learning function, which is responsible for the development and delivery of training to people across the firm and at all stages of their career. 

A team of 27 people, Learning Administration is based across offices in Milton Keynes, UK, and Hyderabad, India. The Learning and Early Careers Development Administration Manager role will have overall day-to-day responsibility for the team and its services across these locations, with four Team Leader direct reports.

Your role

The primary focus of the role is to manage staff and processes to ensure consistent delivery of smooth-running and excellent quality services to our internal customers.

It will also involve evolving the team’s capability and services using a combination of Robotics and Continuous Service Improvement, so some experience in these areas is desirable.

Key responsibilities include:

  • Development and delivery of Learning Administration services 
  • Performance management of the team
  • Stakeholder management
  • Liaison with internal customer service teams to ensure a coordinated approach to Learning Administration queries
  • Management of SLAs to meet customer requirements
  • Ensuring a culture of continuous improvement
  • Project management
  • Awareness of Deloitte policy and process developments
  • Providing guidance and advice around relevant industry standards and developments
  • Fostering an inclusive and collaborative team culture 

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. 

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: Milton Keynes with occasional domestic and international travel

Suggested work pattern: Fixed-term (12 months) Full-time 

Your professional experience

  • Experience of leading teams in an operational service delivery environment
  • The ability to build strategic relationships with internal clients
  • Demonstrable stakeholder management skills
  • Experience of encouraging a culture of continuous service improvement
  • Ability to embed a strong customer service and collaborative culture
  • Management of third party providers/offshore teams preferable
  • Knowledge of Learning and Development service desirable
  • Understanding of Automation 
  • Experience of planning and managing budgets

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience. 

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?  

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.    

Requisition code: 162330