Surge and Rapid Response Team (AO) - part time & full time available

Cumbernauld, Glasgow
£19,160 - £20,640 FTE
22 Feb 2019
06 Mar 2019
Contract Type

Are you looking for an exciting, innovative way to develop your career and learn new skills? 

If so, HMRC’s award-winning Surge and Rapid Response Team (SRRT) are looking for positive, flexible, and highly motivated apprentices, who're 16 years of age or over. There is no upper age limit for apprentices. 

Perhaps you’re a school or college leaver with the ambition to travel, meet new people, and undertake fruitful, experience-earning opportunities? 

Or maybe you’re experienced, but looking to progress your un-tapped abilities and potential, and forge a fresh career, with the capacity to progress within a large, transformative organisation? 

Whatever your background, we’re in search of motivated, driven and ambitious individuals. 

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The SRRT is an innovative team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work. Based in HMRC you and your team could be deployed to different parts of the UK, or in some circumstances internationally, to support in a vast array of government departments. The work will be extremely varied in type, practice, and place – from working with the Home Office’s Border Force, to telephony work in the Department for Work and Pensions, to supporting UK citizens in the wake of major international incidents with the Foreign and Commonwealth Office – it’s safe to say boredom isn’t a word in the SRRT vocabulary. 

Your average day will vary, due to the changing nature of deployments, but could include: 

  • Managing casework for a variety of different departments; 
  • Using and maintaining multiple government databases; 
  • Developing collaborative relationships with colleagues throughout our government; 
  • Assisting the high profile ‘rapid response’ deployments, and predictable peaks in demand; 
  • Helping to foster a ‘continuous improvement’ ethos throughout the team; 
  • Maintaining a culture committed to equal opportunities; and 
  • Promoting the Operational Delivery Profession. 

These roles are coupled with the fantastic opportunity to be an Operational Delivery apprentice. As an apprentice within HMRC and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification. 

We cannot emphasise our need for flexibility enough: This role will involve regular travel and overnight stays, potentially at short notice, sometimes for as long as 3 months – although you will, of course, have time off to return home - and may include roles working unsociable hours. When deployed away, your travel and accommodation will be paid for, and you’ll be compensated for unsociable hours in accordance with HMRC policies. 


Please click 'Apply' for further details and to submit your application.