Operational Support Officer, Open to flexible working

Hackney, London (Greater)
£28,752 - £29,796 pa
01 Mar 2019
16 Mar 2019

Scale 6, £28,752 - £29,796 pa (effective from the 1st April 2019)

6 Month Fixed Term Contract / Secondment Opportunity

Hackney Council is looking for someone to join our Parking and Markets team. This is an important area of work for the Council, helping support economic growth while making Hackney cleaner, safer and greener.

Day to day you will provide administrative support for the Parking Operations team, this will include a wide range of duties. You will manage the teams’ mailboxes, handle telephone calls on behalf of the Operations team, pay invoices, ensure documents are filed securely and correctly and process consultation responses.

You will play an essential part in the administration of the disabled bay service ensuring disabled bay applications are processed in a timely manner, audits are conducted when necessary and accurate records are maintained at all times. You will also support the suspensions officers, processing suspension applications and invoices when required.

You must be able to work with GSuite software. Having knowledge of other packages such as Mayrise would be very useful but is not essential. You will have administrative experience, with the key skills being approachable, well organised, ability to multitask and using your own initiative. You will need to be articulate, with sound written and verbal communications. Above all, you need a ‘can do’ attitude and a desire to deliver exceptional customer service.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work.  We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best.  We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

When applying for this role, there will be competency based questions within the application form to complete. Please ensure these questions are completed. A supporting statement is not required.

Please note as part of the recruitment process you will be required to complete an online assessment.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click 'Apply'.

Closing date: 16 March 2019, (22:59pm)


Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

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