Software Engineering Lead, Open to flexible working

£64,650 - £86,200 per annum
05 Mar 2019
05 Apr 2019
Lloyds Banking Group
Contract Type

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

The Senior Manager will be responsible for leading a team of Engineers, contributing to the successful delivery of projects within the organisation. They will also be a member of the leadership team, acting as owner and sponsor for initiatives within the department. They will have knowledge of Customer Communications Management principles and processes and also be able to anticipate and identify areas of opportunity and position their team to fulfil the future needs of the organisation.

This role will be based in London with travel to other sites as required. Applicants will be expected to on-site 3 to 4 days per week to support collaborative delivery using Agile frameworks.

Behaviours & Competencies

  • An 'automation-first' approach with a passion for driving productivity and a focus on quality, reducing risk and delivering value to our internal and external customers
  • Significant problem solving, troubleshooting and analytical skills
  • Excellent collaboration, interpersonal and communications skills
  • Logical and creative thinking skills
  • Ability to work independently and take responsibility whilst using own initiative
  • Excitement about working with others to collectively enable and achieve greater results
  • Servant Leader capability with a desire to coach & develop team members
  • Business/IT hybrid - skilled in translating complex technical issues to Business/non-technical stakeholder audiences
  • Ready to test & learn to prove value-add
  • Self-starter & keen to break new ground to remove waste/delivery value

Knowledge & Experience

  • Pitney Bowes CCM tools including Doc1, EngageOne, E2Vault, StreamWeaver
  • Workflow technologies (e.g.MS Systemcenter/Orchestrator)
  • Cloud Computing (AWS/Azure etc.) configuration
  • Linux/Windows and virtualisation/containerisation (inc. Docker, Kubernetes)
  • DevOps tooling across Git/Gerrit, Nexus, Ant, Maven, Sonar, Jenkins, Selenium, Ensile and Urban
  • Interactive/self-service composition/UI systems, Mobile-first customer communications & push messaging.
  • Ability to see the big picture and translate business priorities into technical solutions
  • Capable of managing multiple projects simultaneously and understand the relationships between them
  • Can understand and identify specific skillset requirements and use this to resource the team accordingly
  • Understands risk management concepts and can factor this into work prioritisation models
  • Experienced of using Agile at scale & managing backlogs across multiple feature teams
  • Has experience of supporting major programmes across large-scale enterprises
  • Experience of working on multi-channel customer communications composition & delivery change programmes an awareness of paper to digital transformation
  • Expert level skills in Pitney Bowes Doc1/EngageOne CCM tools (preferred) or other industry CCM (Customer Communications Management) platforms such as Quadient/GMC, OpenText Exstream etc.
  • Knowledge of pre/post composition CCM tools such as PB StreamWeaver or equivalent
  • Experience of working with diverse data formats (XML, AFP, PostScript) & awareness of how metadata is used across print & digital comms (e.g. TLEs) in the CCM context
  • Knowledge of relational databases with T-SQL skills
  • Scripting skills such as Perl, Python, PowerShell etc.
  • Experience of document archiving/EDRMS systems (Pitney Bowes e2Vault. FileNet or equivalent) and of document workflow systems
  • Skills in JavaScript, HTML5, CSS & UI development or equivalent

Role responsibilities

  • Leader for the Customer Communications Management Engineering function within Document Services (part of Enterprise Core Systems)
  • Team escalation point, acting as engineering principal for running projects and able to guide other team members to successful outcomes
  • Work with group architecture, research, and innovation teams to input into future technical landscape for the business unit
  • Represent Document Services at relevant governance bodies. Ensure engineering capability is aligned to current and future deliverables
  • Line manager for Engineers within the team
  • Experienced in stakeholder management, and able to influence change at senior levels in the organisation
  • Solid understanding of risk management and how to use it to influence change planning and delivery
  • Work with the Document Services Product Owner(s) & Programme Managers ensuring alignment across the various delivery teams within the organisation
  • Leading CCM design & development best practice & providing guidance, standards and support to development teams with mixed-levels of experience/knowledge
  • Use industry insight & experience to help shape future technical strategy of Document Services & deliver a best-in-class solution for our customers
  • Support Solution Design discussions as a CCM Engineering SME in conjunction with Solution Engineers/ Architects across a network of LBG teams, Partners & external suppliers
  • To define best practice, shape & maintain development standards & work with Agile development team members/the Agile coach to ensure these available to all
  • Leading technical Testing methodology to ensure quality and support negative testing, NFT, etc. including handoffs with/to upstream/downstream systems
  • To support the evaluation of new technologies & plan test & learn activities ahead of wider implementation planning & delivery

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