Service Engineer (Service Software Engineer), Open to flexible working
Agile Working Options
Other Agile Working Arrangements / Open to Discussion
Job Description Summary
At Lloyds Banking Group, our vision is to become the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we’ll help Britain prosper.
Lloyds Banking Group has approximately 40% of the nation’s domestic payment transactions passing through its systems, processing tens of billions of pounds in value on a daily basis. Our Payments, Fraud and Financial Crime (PFFC) IT team is at the heart of it all as we develop and maintain capability to become the best bank for customers.
Our aim is to create a forward thinking engineering culture that supports the business by delivering and supporting high quality, efficient, and positive impact outcomes for customers. Service Engineers are vital in ensuring the products we deliver and support are fit for purpose, operate effectively while meeting the quality standard our customers expect, and that they remain so.
Role Description and Required Capabilities:
The role is a new and exciting opportunity to operate as a team member who champions the availability of service within a Component or Feature team. We are seeking an IT engineer who is keen to progress a career in IT support and therefore has an inquisitive mind-set and aptitude to learn.
You will collaborate with other engineering labs and teams to ensure Service Delivery requirements are represented; enforcing the standards and principles to ensure that service is considered from the outset. You will provide insights into the performance of existing software solutions, to assist Labs in prioritising solutions to existing issues. The role also requires proven technical abilities, combined with effective problem solving skills in a fast changing and varied technology environment.
You will have excellent interpersonal and communication skills, and be able to work collaboratively within self-organising teams. As a quick learner, you will have an aptitude to absorb and adapt to the new technologies being used within Lloyds and the wider industry, and have the confidence to share your ideas with those around you.
You will be able to demonstrate awareness of the technical environment, that you can identify impediments to progress and can work to resolve them. You will be a valued team member operating within an agile environment, using DevOps (continuous integration, testing and delivery) and be expected to participate in Sprint ceremonies; articulating and evidencing your work with the wider team audience.
You will be able to solve problems, while considering the balance between impact, risk and mitigation. You will be an effective builder of working relationships with stakeholders at various levels. You will be comfortable challenging stakeholders - saying "No" and explaining why in terms they understand. You will be able to perform trend analytics to analyse incident data, explore patterns, and propose appropriate remedies. Confidence in expressing technical opinions combined with pragmatism is required.
You will have an understanding of ITIL principles and practices. You will be operationally-focused and have experience in an IT support role; understanding Production environments, complexities of system architecture and being able to advise on operational excellence. You will strive to complete the allocated stories and tasks the team commit to deliver within the Service Level agreements and help drive the progress towards Key Performance Indicator success.
You will contribute to creating a proactive risk management culture, identifying and escalating threats, embedding controls, and where possible, helping to implement remediating actions.
An understanding of the Financial Services industry in general, and payments in particular, would be a distinct advantage for a successful candidate.
Essential technical skills: Unix, SQL
Desirable technical skills: IBM Integration Bus/WebSphere Message Broker, Java, DB2, MQ and DevOps tooling