Customer Service Agent (Open to flexible working)
Customer Service Agent
£25,833 - £27,255 per annum, (Scale 5)
We are looking for a Customer Service Agent who will work within the Neighbourhood Contact Centre. As a Customer Service Agent, you will be responsible for handling and resolving repairs issues on behalf of our residents, over the phone. The Neighbourhood Contact Centre is the first point of contact for residents, handling up to 180.000 calls per annum.
To thrive in this role you need to be customer focused, always looking to reach a satisfactory outcome for our residents. We are looking for someone who will want to develop themselves and work within public sector housing. You will be flexible and able to adapt to change.
You will ideally have experience of working within a Customer Service environment as well as a working knowledge of the Microsoft suite and Googles G-Suite applications.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from 2012 Games, and making this a place of which we can all be proud.
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please visit www.hackney.gov.uk/jobs-careers to apply.
Please refer to the Job Description and Person Specification. It is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all the aspects of the post, as indicated in the job description and person specification.
Closing date: 28 April 2019, (22:59pm)
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.