Sheltered Service Manager, part time, 20 hours per week, London

London (Central), London (Greater)
circa £35,000 pro rata
17 Apr 2019
03 May 2019

Do you have a passion to meet the needs of our older customers in the London area by managing and motivating a small and committed team of Scheme Services Coordinators to provide a first rate and responsive service to our residents?  It’s a challenging but exciting time to work in Sheltered Housing, with the spotlight firmly on the sector.  Do you have proven ability to successfully take ownership, improve services and inspire others?

We we’re looking for

As part of our Sheltered Housing Team, you will own and manage the customer relationship across a number of schemes embracing agile working to deliver excellent, innovative landlord services.  Working in tandem with another Sheltered Services Manager in the London area you will have full management responsibility for the performance of a number of Scheme Services Coordinators across a defined patch, and will form close relationships with colleagues across the Group as well as within your own team to ensure that our residents are provided with a seamless service.

You will ensure services are aligned to customer and community needs and that Southern Housing Group leads in performance and customer excellence.

As a Sheltered Services Manager you will need to exemplify an excellent, personalised customer first approach.  You will demonstrate a proven commitment to take ownership, an empathy and understanding of issues that are important to older people, creating innovative solutions that improve service delivery and maximise customer satisfaction.  We are embracing agile working practices and you will be able to demonstrate how you will work in a mobile environment.

In addition, you will need to achieve annual objectives, meet customers' reasonable expectations and all appropriate statutory and legal requirements.  You will deliver high quality, efficient services working collaboratively with colleagues and stakeholders to demonstrate value for money in line with the Groups Corporate Strategy.

The role is offered as a 12 month fixed term contract 

What we’ll offer you

  • A salary of £20,000 per annum working 20 hours per week (Full time equivalent of £35,000 per annum)
  • 23 days holidays plus public holidays.
  • A great pension scheme
  • The ability to buy extra leave and discount cards
  • Flexible working
  • Employee referral scheme
  • Cash claim-back on medical treatments
  • Travel to work loan
  • Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we’re an organisation that’s going places.

Please be aware that due to the nature and sensitivities of some of our roles we are not always able to consider applications from Southern Housing Group residents.

For this role, successful candidates will be subject to a basic DBS check. This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Closing Date:  Friday 3rd May 

Interview Date: TBC

Please note we reserve the right to close the vacancy early in light of a large response

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