Engagement Support Services Administrator, Full Time (Open to flexible working)

Cardiff (Caerdydd)
29 Apr 2019
29 May 2019
Contract Type

Your opportunity

We are looking to recruit creative, ambitious and industrious individuals to join Engagement Support Services (ESS) in Cardiff. This is an exciting and new opportunity to join our fast paced and growing team, and to be at the forefront of efficient working practices for the firm’s service lines and clients.

Your role

ESS was established to provide centralised business administration services to the Deloitte client-facing practice. The core principles behind ESS are to bring process efficiency, to operate a process of continual improvement and to drive consistency across all administrative tasks. You will work as part of a dedicated skillset team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support. Though ESS is not a direct client facing team, we are involved in assisting the completion and delivery of client work giving you a broad insight into Deloitte client relationships.

As our team begins rapidly expanding you will be able to grow and develop with it. You will have the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans.


You will have responsibility for delivering a comprehensive range of administrative and project management tasks. Training will be provided to cover each aspect of the responsibilities below. Your role will include but not limited to:

  • Working effectively in a diverse team and embracing the team’s culture and identity.
  • Supporting in the creation of proposals for new client bids, completing necessary client take-on procedures and set up of new engagement/client records.
  • Updating internal systems with up to date client relationship management information.
  • Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement.
  • Calculating client billing amounts, performing cost analysis and producing a variety of financial reports as required.
  • Producing letters and client reporting documents using Microsoft Office tools.
  • Organising and taking meeting minutes and producing meeting agendas.
  • Completing engagement close down procedures, such as producing final bills and archiving.

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. 
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: Cardiff

Suggested work pattern: Permanent full-time 

Your professional experience

Our team come from a diverse range of backgrounds and often with very little prior experience. One thing the team has in common is pride in their role and dedication to quality. To be considered for our team you will be able to display:

  • Initiative, to be proactive and be able to identify appropriate solutions to problems.
  • Consistent high quality work with emphasis on attention to detail.
  • To collaborate with others to achieve common goals.
  • Outstanding organisational skills, including the ability to prioritise.
  • Professional and confident written and verbal communication.
  • The ability to work to tight deadlines and manage expectations.
  • Knowledge of Microsoft Excel, Word and PowerPoint (training is provided dependent on level of competency).

You are here: Engagement Support Services

The Engagement Support Services (ESS) function is a flexible, scalable service delivery model within Deloitte’s Shared Services Organisation (SSO). Within it, teams based in Cardiff, Hyderabad and Milton Keynes work seamlessly to provide a range of high-quality services and support directly to Service Line colleagues across Audit, Financial Advisory, Risk Advisory and Tax. A move to ESS will help you to build a rewarding and balanced career.

Your service line: Internal Services 

At Deloitte, we are all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience. 

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. 

Requisition code: 160157