Learning, Operations Manager, Human Resources – Senior Manager, Open to flexible working

London (Central), London (Greater)
06 May 2019
06 Jun 2019
Contract Type

Your opportunity

Our people are our most important asset. Through an increasing use of blended learning solutions we are seeking to deliver a ground-breaking, agile solution that delivers outstanding results and exceeds their expectations. 

Our Operations and Design teams consist of Content Design, Content Enablement, Content Management, Faculty Management, Event Management and Strategy & Management. These teams work collectively to grow, develop and extend high quality and innovative learning solutions to the business. Our Operations function is a large part of this community and manages all resources our side of he Design team.

Your role

Reporting to the HRD for Learning, this is a great opportunity to play an influential role in Learning’s transformation. As a senior manager you will oversee the Content enablement, Content Management, Event Management, Faculty Management and the Strategy & Management teams. You will set the agenda for this large team and support the HRD for Learning in continuing to drive change in the Partnership. Through your strategic and day-to-day leadership, we will rely on you to foster a culture of continuous improvement to deliver learning in a way that is both future-proof and agile.  

It’s a faced-paced and changing environment. You’ll need to be highly organised to successfully deliver multiple projects that are on time and within budget. Effective stakeholder management will be key. You will have the intellectual reach to leap from strategic support to the HRD through to Operational Excellence in the delivery of much of your team’s workload. You’ll be a role model for your high performing teams, adept at collaborating, communicating, influencing and coaching those around you in the pursuit of operational excellence.  

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements

Location: London

Your professional experience

  • Key requirement to be highly organised and methodical, strong operational effectiveness, successful project delivery and management of risk.
  • Adept at communicating, influencing, coaching, challenging and managing senior stakeholders.
  • Comfortable working in a fast-paced environment with multiple activities and streams of work to co-ordinate and manage.
  • The ability to provide leadership, work collaboratively, and consult effectively and independently with senior levels of the organisation.
  • Good commercial acumen for vendor management and financial planning.
  • Experience of working with external vendors, procurement and contractual arrangements/SLAs.
  • Strong track record of managing a team and driving performance and development.

Your service line: Internal Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last three years.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction

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