HR Officer, Part time

Fulham, London (Greater)
£17,907 actual salary
09 May 2019
26 May 2019
Contract Type

Location: Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, but may occasionally be required to make visits to other Stoll-owned or managed properties.

Responsible to: Director of Corporate Services

Role purpose

  • To support the HR function of the organisation
  • To support the administration of the organisation through the  Corporate Services department

Key Responsibilities

To support the HR function of  the organisation

  • To provide administrative support to the recruitment and selection process, including advertising, interviews and induction.
  • To ensure that all of Stoll’s HR records, administration and monitoring activity is up-to-date and provide statistics and reports upon request.
  • To maintain Stoll’s HR database in line with data management procedures
  • To maintain staff annual leave and absence records ensuring monitoring is up to date and provide statistics and reports on request
  • To coordinate all staff induction and leaving activities. Ensuring that all relevant documentation is completed to deadline.
  • To maintain all staff communications both electronic and manual..
  • To oversee an organisation-wide approach to training, including the delivery of all core competency.
  • To coordinate and support training and development activities for all staff, internally, online and with external training bodies as required.
  • To organise staff team events and social activities.
  • Administrate the staff section on the Stoll SharePoint Site.
  • Maintain records of complaints, providing regular reports on Complaints to the Senior Management Team.
  • To act as office First Aider and Fire Warden.
  • To cover reception during lunch hours and in the absence of the Receptionist
  • To support the operations of the wider Corporate Services Department as and when required.
  • To ‘muck in’ as part of the team to help run, open days, conferences and other public events.

Working in a team and with others

  • Assist the Director of Corporate Services and Chief Executive in setting up Away Days, all staff meetings and team meetings.
  • Contribute positively to working in a team and across Stoll to deliver quality services to tenants/residents
  • Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings
  • Act in a professional manner while on duty and when representing Stoll

Quality and regulatory compliance

  • Continuously look to improve the quality of services responding positively to feedback and complaints
  • Maintain confidentiality of records and information relating to tenants and staff in accordance with Stoll’s Privacy Policies.
  • Ensure all data is controlled and processed in line with Stoll’s Data Protection Policy

Health and Safety

  • Work in accordance with Stoll Health and Safety Policy and legislative requirements report any accidents or potential accidents and near misses
  • Support the Director of Corporate Services to ensure that all Stoll’s operations are healthy and safe and that we conform to best practice at all times.


  • Carry out any other reasonable duties as required by the Chief Executive or Director of Corporate Services

Person Specification

Human Resources Officer


  • Experience of working in an administrative role in a pressurised environment
  • Experience/Ability to deliver excellent customer service
  • Experience/Ability to work independently as well as in a diverse team
  • Experience/Ability to be flexible and juggle different tasks coupled with highly developed planning skills

Skills and Knowledge

  • High level organisational skills to handle varying administrative tasks effectively
  • Highly IT literate, with previous knowledge of databases and project management systems
  • Demonstrable ability to prioritise and manage own workload to deadline and achieve objectives set
  • Demonstrable high attention to detail
  • Demonstrable excellent interpersonal and communication skills
  • A relevant Level 3 qualification e.g. NVQ3 in Administration, or one or more relevant GNVQs or A-levels, or equivalent post-16 qualification(s)
  • An understanding of, and commitment to, the aims and ethos of Stoll

Core Competencies

Customer focus

  • A passion to support vulnerable Veterans
  • Understands the challenges faced by ex-Service men and women
  • Provides excellent service delivery to both internal and external customers, responding promptly and effectively at all times


  • Communicates information clearly and concisely, both orally and in writing, with a wide range of audiences both formal and informal
  • Informs colleagues of successes, challenges and developments

Team working

  • Works well with Colleagues, Trustees, Residents and external stakeholders
  • Applies the spirit of “mucking in”, helping colleagues when needed

Support of Equality and Diversity

  • Treats all people with respect
  • Upholds Stoll’s equality and diversity standards and promotes individuality, equality and community at all times

Delivers a High Quality of Work

  • Produces accurate, thorough, and professional work
  • Plans and manages own work load, working flexibly to meet changing work priorities and demands
  • Maintains excellent timekeeping standards, managing appointments and meetings effectively and planning well in advance
  • Delivers tasks set through planning and supervision
  • Takes responsibility for own work, including errors
  • Utilises Stoll IT systems to manage emails, calendars and data effectively

Commitment to Health & Safety

  • Understands how to work safely
  • Understands how to respond to a safeguarding incident and reacts accordingly
  • Manages their own health and wellbeing, recognising when to ask for extra support

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