Lead Interaction Designer, Open to flexible working

Location
Edinburgh, Central Scotland
Salary
£50,700 - £67,600 per annum
Posted
10 May 2019
Closes
30 May 2019
Ref
012052
Contact
Lloyds Banking Group
Contract Type
Permanent

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.

We're innovating products that help transform customer journeys - making millions of people's lives simpler and better, all over the country, every single day.

There's never been a better time to be part of change - help us reinvent the boundaries of banking and we'll invest in your continued development, so you can shape your future career. An inclusive partnership and culture that offers you flexibility and helps you build the future you want, alongside a support network that inspires you to achieve the best for customers.

Sound like your kind of place?

The design team will be part of Group Transformation within one of the RICE transformation areas (Retail, Insurance, Commercial, and Enterprise) and will be responsible for ensuring the design of all customer journeys and connections is human centred, working with cross-functional transformation teams to translate our Design team's vision into deliverable stories and actions.

You could help make it possible...

The Interaction Designer works closely with the Design Lead in a Transformation Value Stream to deliver human-centric outcomes and simplified experiences for users.

What would you get involved with?

You will work within a multidisciplinary team of designers covering all capabilities that enable the Value Stream to deliver beautiful, engaging, and thoughtful outcomes for our customers.

The design team will be part of Group Transformation within one of the RICE transformation areas (Retail, Insurance, Commercial, and Enterprise) and will be responsible for ensuring the design of all customer journeys and connections is human centred, working with cross-functional transformation teams to translate our Design team's vision into deliverable stories and actions.

About you...

  • Ensuring that the interaction experience meets the exact needs of the customer in a simple and elegant way, engaging the customer throughout the experience
  • Enhancing customer satisfaction and loyalty by improving the usability, ease of use, and pleasure provided in the interaction between the customer and the product
  • Engaging with an agile process, understanding epics and associated stories and providing design insight and input into the process
  • Participating in the promotion and upkeep of design standards/systems across our design work
  • Helping to change how colleagues think about problem solving using thoughtful and empathetic design techniques

What will you get in return?

On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people.

You'll also get:

  • A base salary plus performance bonus, car allowance and a flexible cash pot to spend on benefits
  • A generous pension contribution and private health cover
  • 30 days leave and various Share schemes

So if you have the skills we're seeking and having a key role in a major digital transformation appeals then get in touch, we'd love to hear from you.