Global Engagement Manager - Open to flexible working
Global Compliance & Reporting (GCR) is one of our six tax service lines. Our GCR professionals help businesses meet demands for tax reporting, tax compliance and tax risk management. Many of our engagements are with clients going through wider tax transformation and operating model change programmes. Our GCR team work with a wide range of businesses to help them develop and implement effective, practical and sustainable approaches to managing tax compliance and reporting.
The Global Services team works with leading organisations (FTSE100 and Fortune 500 companies) across a range of services from full tax and finance operate outsourcing, supporting with the design and implementation of their tax operating model, compliance process design and the project management of outsourced compliance and reporting services.
As a manager in this energetic and diverse team, you will have opportunity to gain experience across these services, further develop your skills and have day-to-day contact with senior team members at our clients.
Your key responsibilities
- Managing a number of GCR contracts, some with client interface and some in a supervisory service delivery role.
- Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes.
- Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication.
- Manage contract governance including adherence to agreed process and procedures
- Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
- Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
- Setting clear objectives and expectations for junior team members including day-to-day responsibility for the management of offshore team members.
- Reviewing budgets and resourcing requirements on a regular basis and supporting the Global Engagement Leader in meeting the margin goals for the accounts.
- Billing UK fees according to agreed contract billing schedule.
Quality and Risk Management
- Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
- Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.
- Maintaining the specified contractual framework and supporting agreements for all engagements.
Detailed scoping and process assessments
- Supporting a client understand full suite of compliance filings currently undertaken in countries
- Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls
Business development and proposal assistance
- Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.
- Support development of client business case for change
- Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.
- Sharing successful tools, techniques and approaches with other GCR team members;
- Project managing small GCR development projects.
Skills and attributes for success
- Strong client relationship management skills with ability to develop quality outputs to clients
- Negotiation skills, able to sustain opinion and handle challenges
- Process design skills
- Business development skills, able to identify and convert opportunities to sell work
- Effective time management, ability to remain calm when under pressure to meet deadlines
- Experience of coaching and developing more junior staff
- Ensure delivery of quality work and take day to day leadership of delivery team
- Change orientated with flexible approach
- Innovative mindset with a focus on problem solving
To qualify for the role, you must have:
- Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
- ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
- Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
- Experience of managing international projects
- Process and technology design skills
- An undergraduate or post-graduate degree
Ideally, you’ll also have
- Project management skills, plan and prioritize work, meet deadlines, monitor own budget
What we look for
- Excellent communicator in a range of situations both written and oral
- Enthusiastic and flexible attitude to work
- Individual with an understanding of tax regimes
- Ability to work across a range of projects and clients often with tight deadlines
- Strong commercial and negotiation skills
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.