Customer Service Advisor - Available Schedules Between 20+ hours
Do you want a career where every day you feel like you have achieved something? Do you enjoy a social, team environment where you can contribute? Do you enjoy making a difference for people? If so, we would love to hear from you.
We are currently hiring for our award-winning Customer Service Call Centre based in Colindale on a part-time basis. Day-to-day, you will be fielding calls from our customers who will have queries, questions or concerns around the products and services they have signed up for. Whilst most calls will be inbound, there will be the occasional outbound call but these will be to our current customers.
We have several roles available with schedules available between 20+ weekly hours, dependent on business needs. Please note, the role will include working every other Saturday. Furthermore, for the first month, you will need to commit to full-time hours to go through our extensive role training to set you up for success.
No experience required, we offer full training! All we ask is for a can-do attitude, empathy and the ability to build rapport with our fabulous customer base. We’re committed to helping you develop a long and rewarding career with us. You will go through a rigorous training program learning our systems, products, services and how we treat our customers. There will always be a Coach or Team Leader on hand to help should you have any queries. Our culture is very human – we are all about our people. We are a diverse business that say it as it is.
You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for too! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
As an award-winning FTSE 250 company we offer stability, recognition and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Our HQ is based in Colindale, Edgware. We have fantastic onsite facilities including a subsidised canteen, chill out areas and a very active social calendar. Whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or you fancy joining some colleagues for a movie night screening in our auditorium – there is something for everyone!
Your starting salary will be £22,000 (FTE). Upon successful completion of your probation, you will be entitled to a £500 (FTE) increase and there will be a further increase of £500 (FTE) 6 months after that. That will bring your total base salary to £23,000 (FTE)! On top of this competitive salary, we are offering a monthly bonus - up to 10% of your salary. You’ll also benefit from 25 days holiday (plus bank holidays, FTE), free parking, an annual salary review, share options, an additional annual bonus, staff discount, subsidised canteen and much more!