Head of Operational Acceptance, Open to flexible working

£94,200 - £125,600 per annum
02 Jul 2019
30 Jul 2019
Lloyds Banking Group
Contract Type

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lloyds banking Group is on the mission to build the bank of the future, and we need your help do it. Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.

We're looking to recruit a Head of Operational Acceptance who will be responsible and accountable for service, cyber security, operational performance and change implementation. The team works across different platforms to deliver the best service for a dominant and fast growing customer base. Working across the group and maintaining close partnerships with Value Streams, the team provides a 24/7 service and deployment capability for the Digital Channel.

About the role:

This role is part of the SOCI leadership team. The team is going through a period of fast change, maintaining the highest standards for our customers today whilst connecting with new technology and shaping the operating model of the future.The team looks at all aspects of Digital service, including the latest technology to improve our cyber defences. In addition we seek to use the best tooling and monitoring capability there is and achieve the quickest and safest ways to deploy code and content. This is built on strong testing capability underpinned by reliable environments.

This role will be an addition to the operations team and responsible for looking forward and managing new technologies and initiatives into the operation. Major programmes like Open Banking and Stronger Customer Authentication are examples of significant new activity managed within the SOCI estate. The role will work closely with the Programmes and initiatives and the existing operation to land and run new capability in the existing operation.

What you'll do

What follows is what you might find our Head of Operational Acceptance mostly doing, but your experience will flex depending on the team's needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.

  • You'll have an understanding of operational risk, technology, resilience and key controls underpin the key priorities
  • You'll be able to understand technology and the impact on operations and customer service
  • You'll be expected to understand the operational environment and shape outcomes.
  • You'll have an interest in technology but with a strong business and customer bias.
  • You'll be able to work across teams leading colleagues and partners to demonstrate appropriate business control
  • You'll also be able to work in an environment which is moving at fast pace and demands the very best in terms of behavioural and cultural fit.

Key accountabilities

The role will work closely with the existing team but focus on acceptance of new capability. This will include:

  • Engagement with new technology and working through the impact on the operation
  • Liaison with major programmes
  • Delivery of new capability in to the organisation maintaining a strong customer focus
  • Working closely across existing teams to deliver outcomes and embed in the run organisation

Knowledge, skills and experience

  • The position demands strong leadership. Well constructed decision-making, the ability to handle and lead on both a direct and indirect basis and the desire to influence others are key attributes.
  • Digital knowledge and the understanding of governance and control are key to this role.
  • Good communication is a requirement. You'll be able to lead debates and present confidently. Engagement and execution is meaningful to the success of this role and the ideal candidate will be able to communicate well with own team and wider.
  • Understanding of how to manage in the organisation is highly meaningful. Organisational understanding and a knowledge of risk and operational control coupled with the ability to mange in to the organisation will underpin successful performance.
  • The successful candidate will demonstrate drive and focus to make a real difference in a fast moving environment.

We deeply value diversity, and are proudly committed to being an equal opportunity employer. If this is you, come and join our inclusive, values-led culture focused on making a difference.

Together we'll make it possible...

So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

You'll also receive a package that includes

  • Car allowance
  • Discretionary bonus circa 20 % of base pay
  • Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
  • Private Medical Insurance
  • Generous pension contribution.
  • Share plans
  • 30 days holiday

Sound like you? Are you interested in joining us? Apply today, we'd love to hear from you...

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