Business Processing Officer, Open to flexible working
Our public realm division ensures Hackney remains clean, safe and accessible for residents, businesses and visitors. Within the division our parking and markets team manage parking on the street, in council car parks, and on selected Hackney Homes estates; the team also manage and regulate markets and shop front trading, including the administration of licences.
The parking and markets team now require a business processing officer to action incoming correspondence, answer calls, respond to queries, and conduct investigations. Your primary function is to action written challenges made against penalty charge notices at the informal, formal and appeal process.
This team handle a high volume of cases each year and this is a busy, target-driven role. In return you will join a professional team rated as the top performing in London; being offered the opportunity to share ideas to improve service delivery; and where every day brings its own unique challenge in a rapidly-changing environment.
As your responsibilities include the scrutiny of customer appeals and queries you must have sound investigative skills including the checking of all relevant evidence, and have the ability to make accurate decisions based on your findings. You will be able to collate, translate and convey information for a range of audiences and communicate effectively with people from diverse backgrounds.
Previous parking appeals experience and working towards challenging targets is a must, and IT literacy in Word, Excel, Outlook and other systems essential. You will be adept at using the internet, have reached Grade C or above in GCSE English and Maths (or equivalent) and have sound communication and customer service skills. You will have good working knowledge of parking PCN databases and a flexible approach to working times, locations and methods.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
When applying, it is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.
Closing date for applications: 21 July 2019
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.