Customer Service Executive, Part time 15-30 hours (flexible and with some home working)

Stanley Green Trading Estate, Cheadle
£19,000 - £21,000 pro rata depending on experience
23 Jul 2019
23 Aug 2019

Award winning online retailer are looking for experienced dedicated, ambitious and friendly Customer Service Executives to join their expanding team at an extremely exciting time for the business. 

The ideal candidate will be responsible for dealing with the following:

  • Responding to UK and international customer queries and complaints via email, phone, and social media channels in a timely and accurate manner
  • Maintain customer records by updating account information and recording details of any customer issues/inquiries
  • Learning as much as possible about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
  • Liaising with other departments to resolve queries and obtain information for customers
  • Processing UK and international customer returns and exchanges
  • Online live text chat with on-site visitors helping them with product advice
  • Managing logistics and deliveries.
  • Working with different payment systems

The successful candidate:

  • Experienced working inbound customer services
  • Additional languages advantageous
  • Excellent IT skills and a good understanding of the internet and online purchasing
  • Outgoing, friendly attitude and tactful
  • Able to work under pressure in a fast-paced environment
  • Ability to multi-task

Job Type: Part-time / Evenings and weekends

Hours: 15-30 hours per week

Salary: £19,000.00 to £21,000.00 /year pro rata

Location: Combination of office (SK8) and home based working


To apply please submit your CV and covering letter via the 'Apply' button below