Customer Services Consultant - Leeds/Bradford, Full time or part time

Leeds, Bradford, West Yorkshire
£19,550 - £21,020 per annum, pro rata
29 Aug 2019
16 Sep 2019
Contract Type

At HMRC we’re focused on getting tax right, for everyone. 

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system. 

We couldn’t do all this without our dedicated workforce – we’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Job description

Are you great with people, helpful and enthusiastic? 

As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat. 

You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations. 

You’ll get real responsibility and opportunities to develop your career. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential. 

No experience is necessary as full training will be given. You will also be enrolled on our Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification. 

Working Patterns: Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times. 

You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week. 

Part-time and job sharing working opportunities (minimum 25 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accepted. Please only continue with your application if you are able to commit to this work pattern. 

Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions. 

Please note: The reason we are launching these recruitment campaigns is to ensure we have sufficient resource available for the future to cover our recruitment needs for the next 12 months.


Are you who we’re looking for? 

You’ll need to be able to demonstrate: 

  • great communication skills – both written and verbal 
  • dedication to providing a brilliant service for our customers 
  • ability to handle both enjoyable and fast-paced conversations 
  • ability to provide information, quickly and clearly 
  • can-do attitude and a real passion for supporting people 
  • a proficiency in maths and the ability to deal with basic calculations 

We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.


Please click 'Apply' for further details