Senior QA Analyst (OAT) - Business Quality Assurance Team, Open to returners & flexible working
Senior QA Analyst (OAT) - Business Quality Assurance Team, Internal Services
The Senior QA Engineer – Operational Acceptance Testing (OAT) will be responsible for maturing and delivering structured OAT QA activities to ensure quality is delivered when transitioning from project into operations. This spans testing the below areas with the subject matter experts prior to major releases or changes: monitoring & alerting; service readiness testing; performance, resiliency, recoverability and operability & maintainability testing.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.
- Maturing and delivering on our OAT activities
- Ensuring QA activities are performed in accordance with Deloitte standards and QA best practices
- Establishing and implementing strong entry criteria and handover from project-driven QA into the operational QA team members
- Liaising and building relationships with Technical SMEs, Service Management teams, Service Transition, QA Managers, Test Automation & Performance Engineers, Business & Technical Analysts, Solution Architects, and End Users to ensure any changes to the Deloitte IT estate meet out quality standards.
- Supporting QA execution as and when required to ensure a service is ready for production
- Liaise with business and ITS stakeholders, including Senior Management and working with diverse teams within an inclusive team culture where people are recognised for their contribution
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Work pattern: Permanent
Your professional experience
- Solid experience in a QA or Testing experience
- Experience as an IT Service Management professional
- A thorough knowledge of the Windows and Mac estate, Office products and virtual machines
- ITIL Foundation level certification. Higher qualifications in this area are desirable
- ISEB Software Testing Foundation level certification is mandatory. Higher qualifications in this area are desirable.
- Demonstrated ability in applying repeatable QA process and methods to enterprise wide technology projects or initiatives.
- Strong understanding of QA/Testing toolsets such as Azure DevOps, HP ALM
- A thorough knowledge of Test Methodologies e.g. Agile, Waterfall, DevOps
- Strong management, communication, technical and remote collaboration skills are a must with the ability to communicate professionally and effectively with staff at all levels
Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.
What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte inagile ways. We are proud to have earnt a Top 10 place on the 2018 list ofTop 30 Employers for Working Familiesfor the eighth consecutive year, and to have been listed inThe Times Top 50 Employers for Womenfor each of the last four years.
Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
- We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
- We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
- We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
- We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
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