Configuration, IT Service Management - Assistant Manager, part time or full-time (open to returners)

London (Greater)
04 Sep 2019
04 Oct 2019
Contract Type

Your opportunity

Lead Deloitte to Data Mastery

Demands for sound data quality and knowledge management are growing for the Firm and across the EMEA region. As Configuration Manager your role will be to own the ITIL process of Service Asset and Configuration Management primarily for UK, Switzerland and Gibraltar, and help shape this regionally and globally. You will be responsible for successfully managing a team to establish processes and procedures, build out the CMDB data model and support the Firm in building a first class Configuration Management System.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

The role primarily supports the UK, Swiss and Gibraltar geographies, however with a broader North South Europe (NSE) and strategic remit in particular for the development of Configuration Management strategy across EMEA and working with Global Deloitte Configuration Management teams.

From a day-to-day UK/Switzerland/Gibraltar perspective, the key responsibilities revolve around ensuring that all Service Management-related disciplines are supported via high quality CMDB data, including working with Service and Application owners to ensure that they are meeting their responsibilities for maintenance of CMDB data, and ensuring compliance with the Global Target Operating Model (GTOM).

The role requires a high level of attention to detail, understanding and ability to deliver ITIL best practice and excellent negotiation and coordination skills. The candidate will be expected to work regularly with technical and non-technical staff at all levels of seniority, as well as lead and influence the successful development of the configuration management process globally:

  • Maintain and ensure adherence to the high level of accuracy and validity of information within the CMS and information provided to stakeholders
  • Maintain compliance to the Deloitte global Deloitte configuration management policies and requirements
  • Ensure accurate definition of services with the relevant stakeholders across all relevant ITS teams and business lines
  • Own and develop the ITIL-aligned Configuration Management process across the region and be a Global strategy influencer
  • Develop and improve the current CMDB data model and its core datasources
  • Provide configuration management governance and assurance for services coming into Production by working within the Service Transition process
  • Drive Continual Service Improvement (CSI) and toolset development, along with wider configuration management maturity
  • Support ongoing ITS projects to ensure all Configuration Management deliverables are successfully met
  • Support adhoc requests for CMDB data extracts

Your work your choice

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.

If you would like to hear more about our flexible working arrangements, please let us know.

Work pattern: This is a part time or full-time permanent contract opportunity.

Your professional experience

  • An expert in the management and manipulation of complex datasets with strong expertise in one or more data languages
  • Proven ability to lead, motivate and manage teams from different backgrounds and across geographical boundaries
  • Experience in establishing governance processes and procedures ensuring adherence to data quality standards
  • Extensive experience within IT organisations utilising ITIL
  • Strong interpersonal skills and the ability to effectively lead, communicate with and manage teams
  • Effective time management with an ability to manage and prioritise workloads
  • Commitment to quality of deliverables and awareness of their individual impact to the business
  • Ability to understand new technologies and adopt best practice to the ITIL configuration management process
  • Enthusiastic and pragmatic attitude

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. 

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people. 

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years. 

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.



Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms.

© 2019 Deloitte LLP. All rights reserved.

Requisition code: 170509

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