Investigation Officer (Caseworker), 3-5 days per week

Up to £34,000 pro rata + 3% flex fund, pension, gym membership
09 Sep 2019
22 Sep 2019
Contract Type

What's in it for me?

  • Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public.
  • Showcase your customer service skills, delivering quality work to deadlines.
  • Work collaboratively with areas of our organisation such as Legal and Enforcement, Authorisation and Intelligence and Forensics.
  • Attend an intensive, structured induction programme with dedicated one-to-one support and guidance throughout your probation period.
  • A rolling in-depth training program where you can develop and refine your analysis and investigation skills.
  • Variety; no one case will be the same.

Your role

Acting in the public interest, Investigation Officers are at the forefront of investigating reports about misconduct.

In the role of a desk-based Investigation Officer, you will be responsible for the assessment and identification of risk. You will focus on the most serious issues and manage a caseload of varying complexity across a multitude of legal areas.

Owning and managing your workload, you will collate and analyse detailed information to get to the heart of the matter to make decisions on what action is be taken. This may be constructive engagement over the telephone with those who take prompt remedial action or moving towards taking formal enforcement action.

You will prioritise and progress your cases according to risk and will deliver a positive customer experience throughout the process. This will include updating the subject and complainant about the progress of the investigation.

With previous experience of working in an investigatory role or within a law firm you will be an accomplished caseworker, delivering quality results, high levels of customer service and proportionate decisions in a timely fashion. You will be proficient in drafting complex documents to a high standard and you will have a good understanding of the legal profession.

If you are legally qualified and working within the profession and are looking for a change or further career prospects, you will enjoy the responsibility to make decisions relating to the outcomes of cases and use your working knowledge and expertise of the law, to give advice to others within your team. You will have opportunity to further develop your application of the law and your understanding of our enforcement strategy and our new standards and regulations.

What we're looking for

  • Experience of leading complex cases and investigations, making fair, proportionate decisions.
  • Effective case management skills with ability to work to stretching targets and competing demands.
  • Excellent customer experience and communication skills, both verbally and in writing to differing types of stakeholders.
  • Proven ability of handling changing priorities and working well both autonomously, and as part of a team.

Applications are welcome from a wide range of experience and expertise, including:

  • Legal profession
  • Regulatory sector
  • Investigations

We also welcome applicants who may be looking to achieve a balance between your personal and professional life. We are happy to discuss scope for flexible working arrangements prior to interview.

  • If you would like to discuss the role, our culture or scope to work flexibly, we can arrange for this to happen - contact us to arrange a chat, in confidence at
  • We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference.
  • Part time hours would allow for a minimum of 21 hours per week working across 3 days.


  • The successful candidate will be able to demonstrate the following knowledge, skills and experience:
  • Experienced in leading complex investigations and critically analysing information to make recommendations demonstrating risk-based judgment.
  • Experience of influencing and constructively challenging internal and external stakeholders.
  • Experience of successfully working with high case holdings, where an ongoing review of priorities is required to manage multiple investigations in a timely manner.
  • Excellent communication skills, both orally and in writing, inclusive of drafting complex documents to a high standard.
  • Ability to understand and provide high levels of customer service.


  • Comprehensive knowledge of the legal framework and the SRA’s principles/rules against which the key regulatory risks in the regulation of legal will be assessed.
  • Experience working in a legal and/or regulatory environment.

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.

We offer a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please click the apply button for further details and to make your application.

Should your application be successfully shortlisted you will be invited to participate in a telephone interview which will take place week of the 30 September 2019.

If you are successful at this stage you will be invited to attend a face to face, competency-based interview and technical assessment in the following week.

The start date for this role will be Monday 2 December 2019.