Administration Senior Assistant,HR Services, Partner Admin, Open to returners & flexible working

Cardiff (Caerdydd)
11 Oct 2019
11 Nov 2019
Contract Type

Your opportunity

Are you looking for the next exciting career opportunity? Do you have a passion for delivering high quality service and exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? Do you agree that variety is the spice of life? If so this could be the role for you. HR Services are looking for a Senior Administrator to join our Partner Administration team.

The Partner Administration team is a specialist group, within our HR Service function, whose responsibilities include coverage of our Partner Helpdesk and Partner Administration activities. Supporting Partners throughout the UK and Swiss firm with a whole range of activities from advice and guidance on policies and processes through to the provision of business support for regulatory and reporting requirements, no two days are the same. Providing a quality service and being part of a high performing team, you pride yourself on achieving consistently high standards in everything you do and gain a great sense of satisfaction from helping others. If this rings true, then an exciting role within this team could be for you.

If you would like to hear more about our flexible working arrangements, please let us know. 

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

Working closely with colleagues across the wider HR community, this team provides timely, efficient and reliable advice and guidance on a variety of matters. You will need to provide effective end to end case management whilst ensuring process compliance and high quality service. Building relationships will be key as you will need to establish strong networks to be successful in this challenging and stimulating role. Whilst we do not process every request, we are the ‘front line’ so you will need to listen well, ask the right questions, carefully record the information and work with our internal teams to make it happen. Ensuring a great customer experience throughout is of paramount importance.

The role is a stimulating and varied and demands a highly organised mind and an eye for detail. You will work closely with your Team Leader, Manager and other team members to provide them with support and ensure delivery of the service. Responsibilities include:

  • Customer liaison, call logging and incident resolution via multiple contact methods e.g. telephone, email, webchat.
  • Deliver excellent service in line with process requirements and ensure service level agreements are met.
  • Personal ownership of all case management including:
    • Partner Admissions and Retirements
    • Partner Consultancy Agreements.
    • SAP administration.
    • Partner Absences (including maternity, sabbatical and sickness).
  • Provision of MI on the Partnership of Deloitte LLP
  • Data analysis, review and consolidation of MI from other Deloitte NWE firms

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: Cardiff

Suggested work pattern: Permanent full-time 37.5 hours per week
Shifts between 8am and 6pm, Monday - Friday.  WK1 8-4.30 / WK2 9.30 - 6

Your professional experience

  • Experience of the core Microsoft Office packages is essential and knowledge of SAP or similar HR systems is desirable.
  • Data analysis and strong excel skills desirable
  • You should be a team player with a confident, calm and courteous manner and impeccable communication skills.
  • Displays professional approach at all times, and demonstrates integrity with a good understanding of risk.
  • Ability to prioritise own workload, analyse problems and see the bigger picture, demonstrating the ability to overcome barriers.
  • Shows initiative in taking decisions.
  • Follows appropriate policies and processes, and guides others.

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. 

About Practice Support Services 

You will be part of Practice Support Services (PSS). PSS and its teams partner with the business internally to deliver a range of high-quality business administration and advisory services across a number of operational areas, including Engagement Support Services (ESS), HR Services and Pensions. 

Underpinning PSS is its Projects and Operational Excellence (POpEx) function, ensuring the delivery of consistent high quality services across the business and supporting the delivery of projects, change and new services – locally, regionally and beyond

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people. 

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years. 

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.



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Requisition code: 173020